Immediate need for IT Service Center - Tier 2 Remote Support!
Located in Annapolis Junction, MD.
Any 8-hour shift between 6am and 6pm, Monday thru Friday)
Must have TS/SCI and CURRENT FULL SCOPE POLYGRAPH!
Apply to www.flashtg.com or send resume to email@example.com
Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely.
Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc. (No DoD 8570 Certification Required for this Opening!)
Requires a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
· Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
· Computer hardware architecture knowledge
· Must have software installation and troubleshooting experience
· Microsoft Exchange knowledge and troubleshooting
· Use/knowledge Microsoft Office Applications
· Use/knowledge of Active Directory
· Use/knowledge Network and Internet Applications and Protocols
· Must possess good communication and customer service skills.
· Candidate must be a team player and have the ability to work in a fast-paced environment
· Must be able to adapt to a dynamic work environment.
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