Must have TS/SCI clearance with a CURRENT FULL SCOPE POLYGRAPH, in order to be considered for the position.
Immediate need for an IT Service Center (ITSC) Support candidate!
Immediate long term position. Swing shift. Monday - Friday, 3:00pm-11:00 pm.
Located at Annapolis Junction, MD.
Apply to www.flashtg.com or send resume to email@example.com.
(No DoD 8570 Certification Required for this Opening!)
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
(LEVEL 1.5 CANDIDATES ARE ALSO WELCOME TO APPLY.)