Flash Technology Group

Service Specialist III

US-TX-San Antonio
ID
2017-2710
# of Openings
1

Overview

Located in San Antionio, Texas.

 

Must have a CURRENT TS/SCI clearance and a CURRENT full scope polygraph in order to be considerend.

 

Must have an IAT Level I certification.

 

Must have VMWare, Windows Active Dircectory, Linux Command Line Syntax, network infrastructure experience.

Splunk, FireEue experieced is desired, but not required.

 

All shifts available.

 

Apply directly to www.flashtg.com or send resume to dmagruder@flashtg.com.

Responsibilities

  • Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT “hands-on-the keyboard” user into the IT environment.
  • Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the NSA mission-specific service IT user or infrastructure.

Required IT Training and Certification

  • IAt LEVEI I CERT
  • HP Service Manager 7.11 End User Training given during initial training

IAT Level I certification per DoD Directive 8570.1

Qualifications

    • Experience/certs
      • IAT Level I

Education:
• Master’s Degree or higher and six (6) years; or
• High School Diploma/GED and twelve (12) years; or
• Associates Degree and ten (10) years; or
• Bachelor’s Degree and eight (8) years; or
• Doctorate and four (4) years

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