Flash Technology Group

Service Desk Technician III

US-MD-Ft. Meade
ID
2017-2726
# of Openings
1

Overview

Service Desk - Tier II Technician opening located at Ft. Meade, MD.

 

        

Immediate long term position!

 

Must be available to work 12-hour rotating shifts (6:00pm to 6:00am) in a         3-2-2-3-2-2 format     (Week 1:         Mon-Wed;     

Week 2:                 Sat-Sun; Thurs-Fri).           

 

All Holidays that fall within this schedule are considered regular work days and are NOT days off.                                              

                                                                      

                                               

Must have TS/SCI and CURRENT FULL SCOPE POLYGRAPH!

 

Apply to www.flashtg.com or send resume to dmagruder@flashtg.com

 

 

Responsibilities

Unix/Windows/Vista Technician responsibilities include:

 

 

 

Unix/Windows/Vista Technician responsibilities include: 

 

Local and remote system administration support, system maintenance, installation and configuration of Unix Sun Blade and Windows workstations;

 

Updating Unix NIS Master and Displayback servers;

 

Troubleshooting problems and applying resolutions for 24x7 SLA customer base, SLAs that are due the next business day, and escalated tickets;

 

Resolving desktop problems and service requests locally in the extended Ft. Meade campus and remotely using tools such as SMS, Remote Desktop connection, etc.

 

 

Installing software remotely via Marimba; Creating and modifying Groups and Distribution Lists via DRA;

 

and  Following up to ensure completion of work within SLA timeframes.                                                                                                                                                                                                                                                                             
                                                                                  
(No DoD 8570 Certification Required for this Opening!)    

Qualifications

 

Must have 3 years of  technical experience in diverse operating systems (Unix/ Windows/Vista), hardware platforms, and software packages. 

 

Desired experience:  Unix knowledge and troubleshooting (Solaris 2.6 and 2.8); Unix server knowledge;

Familiarity with the Sun Secure Global Desktop environment; Familiarity with Remedy ARS; Familiarity with Marimba and DRA;

 

Computer hardware architecture knowledge; Data/Information architecture; Software installation and troubleshooting;

 

MS Exchange knowledge and troubleshooting;

 

Use and administration experience with MS Office Applications, Active Directory, and Network and Internet Applications.

Must possess good communication and customer service skills; and must be a team player.

(LEVEL II CANDIDATES ARE ALSO WELCOME TO APPLY.)  

 

(No DoD 8570 Certification Required for this Opening!)

 

 ENG III- level 2 candidates are welcome to apply.

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