Flash Technology Group

Service Center Support II

US-MD-Hanover
ID
2017-2729
# of Openings
1

Overview

Must have TS/SCI clearance with a CURRENT FULL SCOPE POLYGRAPH, in order to be considered for the position.

 

Seeking a IT Service Center ITSC Support candidate.

 

Immediate long term position on a SWING SHIFT.

 

Monday-Friday, 3pm-11pm

 

Located at Annapolis Junction, MD.

 

Apply to www.flashtg.com or send resume to dmagruder@flashtg.com.

Responsibilities

(No DoD 8570 Certification Required for this Opening!)

 

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.

Provides user notification of receipt of Web- or email-submitted requests.

Logs and tracks inquiries using service request management database, and maintains history records and related documentation.

Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

 

Position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

Experience in ticket management system like Remedy is a plus.

Unix experience is not required, but is a plus.

 

 

LEVEL 1.5 CANDIDATES ARE ALSO WELCOME TO APPLY

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