Flash Technology Group

Help Desk Specialist II

US-MD-Annapolis Junction
ID
2017-2733
# of Openings
2

Overview

Current need for a Help Desk Specialist II with TS/SCI with a CURRENT Full Scope Polygraph.

 

Hours are Mon-Friday, 8am-$pm.

 

Looking for a candidate with excellent customer service skills.

 

Send resume to dmagruder@flashtg.com or apply directly on our website at www.Flashtg.com.

 

Responsibilities

Serves as the initial point of contact, globally, for access to the Enterprise IT environment.

 

Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. 

 

Reads, writes, and implements standard operating procedures and technical documentation. 

Qualifications

 

Required IT Training and Certification

 

*Excellent Customer Service Skills

*CURRENT full scope polygraph
* Two years working with Microsoft Office applications
* VTC experience, preferred, not required.

 

 

Education requirements:

 

AA and 2 yrs

Diploma and 4 yrs

BS and no exp

 

 

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